Case Study: Solving a Tough Network Problem with Wyebot
How TPK Advanced Wireless Quickly Solved a Customer’s Network Issues
Today’s businesses need high-performing wireless networks to function. When a network goes down – or even when it’s just operating slowly – work grinds to a halt, and profits take a dive as a result.
However, when a network problem arises, pinpointing the issue can be challenging and time-consuming, often involving significant disruptions.
This case study explores how TPK Advanced Wireless utilized its innovative AI-driven solution, Wyebot, to proactively troubleshoot and resolve complex network issues for a client experiencing persistent problems with voice and video communications. The vendor suspected the WiFi network was at fault, but the real culprit lay elsewhere.
Client Profile
The client, a mid-sized financial services firm, depends heavily on seamless voice and video communication for daily operations. Their network must support frequent high-bandwidth conference calls and secure data transfers across various departments.
Despite a sophisticated setup, the client faced recurrent disruptions in video conferences and voice calls, which they initially attributed to their WiFi network. The situation impacted their operational efficiency and threatened to affect customer service standards.
Specifically, the client experienced intermittent latency and poor quality in video and voice communications, which were initially blamed on the WiFi network’s performance. This diagnosis led to repeated, yet unsuccessful, attempts to enhance network stability through standard troubleshooting methods. The persistent nature of the issue began to frustrate the client’s IT team and raised concerns about potential long-term impacts on their business operations.
TPK’s Diagnostic Approach
TPK Advanced Wireless proposed a different approach to diagnose the issue. Instead of focusing solely on the WiFi network hardware, TPK suggested using Wyebot, their AI-driven wireless intelligence platform, to conduct a comprehensive analysis of the network’s performance.
Wyebot was deployed in the client’s environment, specifically where the cameras showing latency were located. It was configured to replicate the exact conditions of the devices experiencing issues by using the same SSID and Role.
Wyebot performed several diagnostic tests to assess the network’s capabilities:
- iPerf Tests: Wyebot conducted bandwidth tests using an iperf server located on the same VLAN and in the same data center as the vendor’s camera server. These tests were designed to measure the actual data throughput against expected performance levels.
- DHCP and Ping Tests: To check the network’s responsiveness, Wyebot also measured DHCP server response times and conducted ping tests to assess latency and packet loss.
Analysis and Findings
The comprehensive data collected by Wyebot provided clear insights that contradicted the initial assumptions about the WiFi network’s inadequacy. The iPerf test results showed a download speed of 76 Mbps and an upload speed of 101 Mbps, comfortably exceeding the required threshold of 50 Mbps for both.
Additionally, the DHCP response time was recorded at 16 milliseconds, well below the acceptable threshold of 2 seconds. These results indicated that the WiFi network was functioning correctly and was not the source of the latency issues affecting voice and video communications.
Solution Implementation
With the network cleared of any deficiencies, the focus shifted to the server configurations used by the client for voice and video communications. TPK Advanced Wireless worked closely with the client’s IT team to audit and optimize the server settings. The investigation revealed that the server responsible for handling the communications was misconfigured, leading to unnecessary processing delays and bandwidth bottlenecks.
Corrective actions included reconfiguring the server settings for optimal performance and conducting further tests to ensure that the adjustments had resolved the issues. Wyebot continued to monitor the network to confirm the stability and efficiency of the communications were maintained post-adjustment.
The results of this investigation show that the solution to network problems is often not complicated—it is diagnosing the problem correctly in the first place that is the hard part. That is where Wyebot excels.
Results and Benefits
The resolution of the server issues led to immediate improvements in the quality and reliability of the client’s voice and video communications. The proactive diagnostics and swift resolution provided by Wyebot not only saved the client significant time and resources (which would have been spent on manual troubleshooting and potential on-site visits) but also enhanced their overall confidence in their network infrastructure.
- Operational Efficiency: The reduction in downtime and disruptions allowed employees to maintain higher productivity levels and better focus on their core responsibilities.
- Customer Satisfaction: Improved communication capabilities resulted in better client interactions and service delivery, directly influencing customer satisfaction and retention.
- Cost Savings: By utilizing Wyebot’s AI-driven diagnostics, the client saved on potential travel costs and on-site diagnostics labor that would have been required to identify and resolve the issue.
Dealing With Network Issues? Try Wyebot Before Anything Else
Results and Benefits
- Faster Problem-Solving: The swift identification and resolution of server issues meant that what could have been days of diagnostics turned into just a few hours of focused fixes.
- Better Business Operations: With fewer disruptions, employees enjoyed a smoother workflow, which means your business does what it does best, without the pauses.
- Happy Customers, Happy Business: Improved stability and speed in communications lead to better interactions with clients, enhancing customer satisfaction and loyalty.
- Cost Efficiency: Using Wyebot helped the client avoid expensive on-site troubleshooting, making it a smart choice for the budget-conscious business.
Take Action with Wyebot
Don’t let network issues put a pause on your productivity. Discover how Wyebot by TPK Advanced Wireless can make your network issues a thing of the past. Visit our website or contact our team today for a live demo. Experience firsthand how Wyebot transforms network challenges into smooth sailing.